IT Service Manager with German (m/f/d)

The Service Manager is responsible for ensuring operational stability, service quality, and continuous improvement of the OneBilling IT services. The role serves as a central coordination point between supported Units, OneBilling teams, and external service providers, with a strong focus on effective communication, service performance, and smooth day-to-day operations. This is a long-term project within a complex enterprise IT environment, offering the opportunity to contribute to the ongoing development and optimization of business-critical services.

• SAP / OneBilling platform
• Enterprise IT systems and services
• Security Operations / IT Security environments
• Collaboration and communication tools

• manage and ensure the operational stability, availability and quality of assigned IT services
• act as SPOC for the assigned Units and coordinate with OneBilling teams and external providers
• monitor and manage SLAs, KPIs and service performance
• coordinate Incident, Problem, Change, Capacity and Availability Management from an E2E service perspective
• lead escalations, crisis calls and task forces for critical incidents
• conduct regular Service Review Meetings and communicate service performance and improvement measures
• drive continuous service improvement, optimization and cost reduction
• coordinate service development, system implementations, migrations and new technologies

  mManage service-related risks, compliance, security and audit requirements

• coordinate external service providers and ensure effective service delivery
• support Business Continuity and IT Service Continuity planning and testing
• provide management reporting and derive improvement actions from service KPIs

• 3+ years of experience in IT Service Management / Service Management
• strong knowledge of ITIL and IT Service Management processes
• experience with SLA, KPI, service governance and service reporting
• good understanding of Incident, Problem, Change, Availability and Capacity Management
• experience in escalation, crisis and stakeholder management
• experience managing external service providers / vendors
• strong communication, coordination and organizational skills
• ability to analyse KPIs and drive service improvements and cost optimization
• experience with RCA, critical incidents and service reviews
• understanding of IT governance, risk, compliance and IT security
• fluency in English and German language (B2+ level)
• experience with Business Continuity / IT Service Continuity is an advantage
• SAP / SAP S/4HANA Utilities or energy industry experience is an advantage

• Compensation and rewards:

  • Boost your earnings with bonuses (company performance, project, or extra performance bonus) and 13th Salary

• Flexibility and Work-Life Balance:

  • Flexible working hours that adjust to your personal needs

  • Choose your work environment – 100% remote or modern offices: Bucharest

• Personal and Professional Development:

  • Sharpen your skills with extensive training & certifications

• Wellbeing and Culture:

  • Build bonds through team-building activities & company events

  • Private medical insurance

1. Has the job offer captured your interest? Please fill out the application form and let us know about yourself.
2. We will assess the information you send us and will get back to you under any circumstances.
3. We will contact the chosen applicants and specify the details.
4. A job interview with a hiring manager is a two-way opportunity to get to know each other better. The hiring process also includes a second interview with the customer directly.
5. We will inform you about the feedback from the interview as soon as possible. Successful candidates will receive a job offer.